Thank you for visiting the “MEDhub” platform (the “Site”) which is operated by PTC Therapeutics Inc. located at 500 Warren Corporate Center Drive, Warren, NJ 07059, United States, Phone: +1 908 222 7000 (“we”, “us”, “PTC”). PTC is responsible as the Data Controller for the collection and use of your personal data as collected and/or provided by you via the forms on this Site. We are committed to respecting and protecting your privacy.
This Site is a global medical content platform, addressed only to Healthcare Professionals worldwide. Its content is not intended for patients due to the nature of its information. This Site is designed to establish a trusted online scientific and educational platform for a global Healthcare Professional audience that aims to inform and support clinical practice and improve patient care.
This Privacy Statement applies to information collection and use while you are visiting and using the Site. Please read this Privacy Statement carefully in order to understand our views and practices regarding your personal data and how we will treat it. The Privacy Statement also forms part of our Terms and Conditions (the “Terms”) for the Site.
By using this Site you acknowledge the use of your personal data by us as explained in this Privacy Statement. If you do not agree with the use of personal data as set out in this Privacy Statement, or the Terms, please do not use this Site any further. Use of the Site constitutes acknowledgement of this Privacy Statement.
Because of our commitment to the protection of your personal data, we evaluate our privacy policies and procedures to implement improvements and refinements from time to time. We encourage you to check the Site frequently to see the current Privacy Statement and Terms in effect and any changes that may have been made to them. If we make material changes to this Privacy Statement, we will notify you by means of a notice on this Site prior to the change becoming effective.
Personal Data Collected:
In order to gain full access to the content of this global medical platform and view PTC’s wide range of medical materials, including webinars, publications, scientific articles and congress materials you are required to register to the Site and provide some contact information. We collect and use two types of information, that we obtain from you online while you are navigating through or using the online services of our Site.
- Personal Information that you voluntarily provide to us via the following ways:
Emails: When you send us an email at Info@ptcbio.com requesting general information, your email address and any other personal data contained or attached in your email will be collected and used in order to process and respond to your inquiry as well as stored for future compliance and auditing purposes. Such information may include for example your name, email address, institution address, and/or telephone number.
Medical Inquires: When you contact us or send us an email at medinfo@ptcbio.com requesting medical information, your telephone number or your email address and any other personal data mentioned during the phone call or contained or attached in your email will be collected and used in order to process and respond to your medical information inquiry as well as stored for future compliance and auditing purposes. Such information may include for example your name, email address, telephone number and/or health information.
Quality and Safety (Adverse Event) Reporting: This Site does not promote PTC’s products. It offers only informational material on the accurate diagnosis and management of rare diseases. If you wish to submit a quality complaint or an adverse event report for one of our products, you may send an email to pharmacovigilance@ptcbio.com , and we will collect and process your personal information (name, contact details, job title), with the scope to handle your complaint and/or adverse event report and to follow up with you regarding an unexpected event involving use of our product. We will also further store and process such reports in order to comply with applicable quality and safety reporting laws and regulations.
Registration to gain access to restricted content: This Site is intended only for Healthcare Professionals located worldwide. Therefore, you will be asked to confirm your status and/or credentials as Healthcare Professional (HCP), as deem required by PTC. In order to gain full access to the medical material, you will be requested to fill in the online registration form on our Site and share with us some contact details for the purpose of identification and administration of this Site and your subscription to the different options proposed. Your name and contact information will be collected and used in order to process and manage your application, as well as to confirm your registration to this Site. Such information includes your first and last name, the center/hospital name, your business email address, your specialty and your country of residence. Upon your consent, we may also use your personal information to send you updates about MEDhub, including new content notifications. You can unsubscribe from these updates service any time when receiving an email from PTC.
Third party resources/Publications: We may provide you with links to or information about third-party resources. For example, we may provide information on the latest publications in the field of rare diseases, and their respective links for further information. A link to a third-party website or digital service does not mean that PTC endorses it or the quality or accuracy of information presented on it. If you decide to visit a third-party website or service, you are subject to its privacy practices and not to this Privacy Statement. We encourage you to carefully read the privacy policy or statement and other legal notices of each website or service that you visit.
Scientific Resources/Congresses: To reinforce your understanding on several types of rare diseases and help you with the diagnosis of suspected symptoms we provide you with the latest scientific data and expert insights on the diagnosis and management of a range of rare diseases across neuromuscular, central nervous systems and other areas. This section is accessible only to verified HCPs, according to the applicable laws and regulations of your country of residency. You can unlock the content and information on congresses and society meetings and download related presentations, infographics and posters only by registering to the Site, provided access to such material can be granted as per applicable laws and regulations of your country of residency.
Webinars: If you are interested on expert insights you will have the opportunity to view some recorded presentations and trainings delivered by experienced and distinguished experts in the field of rare diseases across neuromuscular, central nervous system and other diseases. This content is protected and can only be accessed by Healthcare Professionals who have registered, and which access has been confirmed and approved by PTC. After the registration to this Site, your email will be requested for the purpose of identification, in order to gain access to the materials on this section. Please note that when visiting our materials, videos and presentations, you will not be transferred to a third-party platform, nor any personal data will be collected nor processed when you rate the content of our videos.
- Digital Information (non-identifiable data)
When you visit our Site we automatically collect basic technical information through our automatic data collection tools, which may include cookies and other commonly used technologies. These tools collect certain standard information that your browser sends to the Site such as your browser type and language, access times, and the address of the site from which you came to the Site. They may also collect information about your Internet Protocol (IP) address, or click stream data within our Site (i.e. the pages you view, the links you click, and other actions taken in connection with the Site). The information we collect through cookies and other means does not individually identify you. This information helps us improve the functionality of the Site and make your activities more convenient and efficient. More detailed information about use of cookies by PTC can be found at our Cookies Statement.
How We Use Personal Data:
PTC will only process your personal information for purposes permitted by applicable laws, which may vary depending on the actual processing activities. The purposes of the data processing activities may include:
(i) to contact you and respond to your inquiries including on our products and services;
(ii) To perform the HCP verification process and confirm which verified HCPs can access the restricted content material;
(iii) for business administration, including statistical analysis;
(iv) to personalize your visit to the Site or assist you while you use the Site;
(v) to provide you with products announcement or information regarding health topics or disease states and any other related scientific and educational updates with regard to our medicinal products and services;
(vi) to improve the performance of the Site by helping us understand who uses the Site and how, and better understand the needs and interests of our visitors and users;
(vii) for collaboration and research purposes in order to make informed and objective decisions when identifying and engaging with Healthcare Professionals and key opinion leaders, and managing our collaboration relationship; and
(viii) to comply with applicable laws, regulations and/or codes of practice.
Legal Basis of Processing:
PTC processes personal information based on one or more of the following legal grounds:
- Where you have provided your consent; please note that when requested, you are not obliged to provide your consent; your consent is provided on a purely voluntarily basis; if you choose to refuse to provide it, this will only mean that we will not be able to provide you the requested information or service; if you do choose to provide it, you can later change your mind and withdraw it at any time and without giving any reason;
- Where it is necessary to comply with contractual obligations owed towards you;
- Where the processing is necessary for compliance with a legal obligation to which we are subject;
- Where the processing is necessary to protect the vital interests of an individual;
- Where the processing is necessary in the public interest or for a public task; or
- Where the processing is in PTC’s overriding legitimate interest; for example, PTC processes information for scientific and statistical research purposes, information about PTC visitors and supplier personnel, for scientific development, for the improvement of our products and services, to provide security measures to protect PTC’s employees, contractors, patients, information and other assets and to prevent crime (such as fraud, financial crime and theft of intellectual and industry property and to ensure the integrity of our manufacturing and other operations).
Sharing Information:
We may disclose your personal data to certain third parties listed below, including third parties who provide us with various business services. We will not sell or otherwise disclose your personal data without your consent, except where such disclosure is reasonably necessary for normal business operations and such disclosure is in accordance with all applicable data protection and privacy laws.
PTC Affiliates
PTC and its subsidiary companies may also have access to personal data, provided to us by you including through or in connection with this Site for the purposes set out in this Privacy Statement.
Third Parties/Service Providers
We may also disclose your personal data to third-party service providers who provide services to PTC, such as but not limited to: website hosting, professional services, including information technology services and related infrastructure, customer service, e-mail delivery, auditing and other similar services as well as to business partners and collaborators.
All PTC Affiliates and any third-party service providers are only permitted to use such data for the purposes of performing services for and on our behalf and in accordance with all applicable data protection laws.
Law Enforcement
In certain circumstances we may be called upon to share your personal data as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property, or the rights, property or safety of others, including to advisers, law enforcement, judicial and regulatory authorities. We may also transfer your personal data to a third party that acquires all or part of our assets or shares, or that succeeds us in carrying on all or a part of our business, whether by merger, acquisition, reorganization or otherwise.
Regulatory Authorities
In cases where you wish to report any suspected adverse reactions we may use the personal data you provide as necessary to submit complaint or adverse event reports to local and international health or pharmaceutical regulators, and as otherwise required by law.
Data Transfers:
As a global company, PTC operates in numerous countries including European Union, UK, USA, Japan, Latin America and Canada. Personal information about you may be accessible to PTC headquarters as well as to some PTC affiliates outside your country of residence and selected vendors and partners, established in the EU or globally. Your personal information may be accessed by staff or suppliers in, transferred to and stored at, a location outside your country of residence, in which data protection laws may not afford the same level of data protection as the one granted in your country.
Where PTC processes personal information in countries that may not provide the same level of data protection as in your country of residence, such data transfer will be conducted in compliance with the international data transfer restrictions that apply under applicable data protection laws.
PTC will implement reasonable and appropriate legal as well as technical and organizational security measures to ensure the security of the processing and in particular to protect your personal information from unauthorized access, use or disclosure including, but not limited to, maintaining binding contractual arrangements with all third parties processing personal information of individuals, for and on behalf of PTC, as well as executing, where necessary, adequate data transfer mechanisms, in the form of standard contractual clauses, as adopted and approved by the European Commission, or by the competent supervisory authorities, with the aim to achieve an adequate level of data protection of the personal information of those individuals and to ensure the security of the processing.
You may contact us at dataprivacy@ptcbio.com , for more information about the safeguards that we have put in place to protect your personal Information and your privacy rights when we make cross-border transfers of your personal Information
Your Privacy Rights:
Under certain circumstances, applicable local privacy laws may give you rights with respect to your personal information, as described in more detail below. In such case, you will have the right to request from us to:
- provide you with further details on the processing of your personal information;
- provide you access to your personal data that we hold about you and copies thereof;
- update any inaccuracies in the personal information we hold that is demonstrated to be inaccurate or incomplete;
- delete any personal information that we no longer have a lawful basis to use;
- provide you or a third party, with a copy of your data in a digital format (data portability);
- stop a particular processing when you withdraw your consent;
- object to any processing based on the legitimate interests or public interest to process information, unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and
- restrict certain aspects of the processing of your information.
For European residents:
If you wish to exercise one of the above-mentioned rights, please send us your request in writing to the following address: PTC Therapeutics International Limited, located at 5th Floor, 3 Grand Canal Plaza, Grand Canal Street Upper, Dublin 4, Ireland or send us your request via email to PTC’s Privacy Office at dataprivacy@ptcbio.com
In case we do not handle your request timely or if you are not satisfied with our response to any exercise of these rights, you are entitled to lodge a complaint with the competent supervisory authority of your place of residence. Further information and contact details of the European competent supervisory authorities can be found here: https://edpb.europa.eu/about-edpb/board/members_en.
For Brazilian residents:
If you wish to exercise one of the above-mentioned rights, please send us your request in writing to the following via email to PTC’s Privacy Office at privacidade@ptcbio.com
For LATAM region residents:
If you wish to exercise one of the above-mentioned rights, please send us your request in writing to the following via email to PTC’s Privacy Office at privacidad@ptcbio.com
For all users:
If you have provided your consent to receive PTC’s updates about MEDhub and content notifications and wish to opt-out of receiving such information, then you can do so by unsubscribing , using at any time the link you will find when receiving an email from PTC.
Security:
The security of your personal data is important to us. All information you provide to us is stored on secure servers and accessed and used subject to our security policies and standards. We take reasonable steps, consistent with generally accepted industry standards, including technical, administrative and physical safeguards to protect the personal data submitted to us from loss, misuses and unauthorized access, disclosure, alteration and destruction. However, no method of security or transmission over the Internet is entirely secure. You should always use caution when transmitting personal data over the Internet.
Access to your personal information is limited to a restricted number of PTC employees whose duties reasonably require such information and third parties with whom PTC contracts to carry out business activities on its behalf. Our employees have been trained on the importance of privacy and how to handle and manage personal information appropriately and securely.
Data Retention:
We will retain your personal information for no longer than is necessary for the processing purpose(s) for which your information was collected and any other permitted associated purpose. Information may be retained for a longer duration where applicable laws or regulations require or allow PTC to do so. Your information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained for longer periods) or securely destroyed.
Cookies:
Cookies are small, sometimes encrypted text files that are stored on computer hard drives by websites that you visit. They are used to help users navigate on websites efficiently as well as to provide information to the owner of the website. When you visit the Site, we may place a “cookie” in order to improve your experience by recognizing you when you visit the Site, such as by assigning a session ID and to deliver content specific to your interests.
You have a variety of tools to control cookies and similar technologies, including browser controls to block and delete cookies. If you elect to block cookies, please note that you may not be able to take full advantage of the features and functions of the Site. Please look at your particular browser for instructions on these functions. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please read our Cookies Statement.
Contact Us:
If you have any questions, comments or suggestions about this Privacy Statement or our privacy practices, please contact us at: dataprivacy@ptcbio.com